Customer Success Specialist

Full-Time
Boca Raton, Florida
Posted 5 months ago

GRUBBRR is a leading technology company that delivers ordering solutions for small to large businesses across different verticals including QSR & Fast-Casual Restaurants, Stadiums & Arenas, Casinos, Micro-Markets, Movie Theatres, Entertainment Venues, and others. Offerings include a platform that contains an ecosystem package:

  • Self-service kiosks
  • Contactless ordering solutions
  • Point-of-sale systems
  • Mobile and online ordering
  • Kitchen display systems

We have been at the forefront of utilizing AI, machine learning, facial recognition, digital sensors, and other emerging technologies to enable businesses and venues to meet the unique needs of operating in today’s environment.

We are seeking a solid, sharp and client-focused Customer Success Specialist to assist our business owners with onboarding, technical support and general customer service.  A successful individual in this role is innovative, thinks outside the box and goes above and beyond to assist our customers with everything they may need.

Responsibilities:

  • Answer incoming calls from existing or new customers with general technical support or customer support inquiries
  • Solve customer issues and create policies and procedures to ensure issues are resolved in a timely and efficient manner
  • Provide business support to sales as new customers begin onboarding
  • Update customer information into Salesforce CRM diligently and accurately
  • Meet and exceed monthly call support goals
  • May consult with additional technology resources to solve issues requiring other specialized technical support
  • Identifies trends relating to systems problems for the company
  • Recommends systems modifications to reduce problems and increase productivity
  • Other duties as assigned by management

Qualifications:

  • Excellent oral and written communication skills required
  • Technical background required
  • Working knowledge of MS Suite preferred
  • Salesforce CRM working knowledge preferred
  • Familiarity with mobile technology skills a plus

What We Provide

  • Proven, fast-growth company, industry leader, innovative products
  • Competitive salaries
  • Excellent benefits
  • The opportunity to be a true entrepreneur

For inquiries, please email us at recruiting@grubbrr.com

Job Features

Job CategoryOperations

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