Technical Support Representative

Full-Time
Boca Raton, Florida
Posted 8 months ago

GRUBBRR is a leading technology company that delivers ordering solutions for small to large businesses across different verticals including QSR & Fast-Casual Restaurants, Stadiums & Arenas, Casinos, Micro-Markets, Movie Theatres, Entertainment Venues, and others. Offerings include a platform that contains an ecosystem package:

  • Self-service kiosks
  • Contactless ordering solutions
  • Point-of-sale systems
  • Mobile and online ordering
  • Kitchen display systems

We have been at the forefront of utilizing AI, machine learning, facial recognition, digital sensors, and other emerging technologies to enable businesses and venues to meet the unique needs of operating in today’s environment.

Primary clients of North American Operations include business owners, sales agents, and internal team members.  As a Technical Support Representative II, you will be responsible for providing support to both internal and extern end users while supporting the clients via remote access or hardware installation when needed. You will accomplish technical goals through effective leadership of customer communication, technical support, quality control, system deployment, engineering and hardware bug fixing.  Your primary objective is to create ease and efficiency at every turn while promoting a positive company culture and attitude.

Responsibilities:

  • Respond to customer/user support needs, inquiries, and requests promptly and professionally
  • Follow through on assignments and issues pertaining to internal customers
  • Perform software/hardware installation and support
  • Complete application administration tasks and support
  • Develop and maintain knowledgebase documentation
  • Provide technical support within an environment to diagnose, analyze, research and resolve computer problems for external customers
  • Analyze system issues to evaluate root cause and design/develop solutions to resolve
  • Tests solutions and documents specifications, modifications or design changes
  • Provide the preventative maintenance, troubleshooting, root cause analysis, and resolution for complex technical incidents to ensure satisfaction
  • May consult with additional technology resources to solve issues requiring other specialized technical support Identifies trends relating to systems problems for the company
  • Recommends systems modifications to reduce problems and increase productivity

Qualifications:

  • Associates degree in computer related field or equivalent education/certifications
  • Must have a general understanding of business systems and customer service concepts and practices. Point of sale and processing experience preferred.
  • Excellent oral and written communication skills
  • Experience resolving technical issues with customers
  • Working knowledge of MS Excel and MS Word
  • Strong oral and written communication skills to effectively interact with customers

What We Provide

  • Proven, fast-growth company, industry leader, innovative products
  • Competitive salaries
  • Excellent benefits
  • The opportunity to be a true entrepreneur

For inquiries, please email us at recruiting@grubbrr.com

Job Features

Job CategoryOperations

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